Paratransit Monthly Performance Report for June 2021

Monthly Narrative

Ridership

In-house average weekday ridership for June was 2,270, up by 27.83% from last year. Supplemental providers average weekday ridership was 218, up by 73.02%. Combined in-house and supplemental providers average weekday ridership was 2,488, up by 30.83%.

Fiscal year-to-date in-house and supplemental provider total ridership is down by 333,115 boardings, down -33.13% as compared to the same time period in fiscal year 2020.

On-Time Performance

Handi-Van on-time performance measured from 10 minutes prior to scheduled pickup time to 30 minutes after scheduled pickup time was 95.97% for June. The Handi-Van on-time performance (all early to scheduled pickup time to 30 minutes after scheduled pickup time) was 97.30%. On-time performance for trips with a desired arrival time was 62.83% (drop-offs completed within a 45 minute window before the clients' desired arrival time) and 94.17% for all drop-offs completed before the clients' desired arrival time.

Comparative Trip Length Analysis

An analysis was done to compare Handi-Van trip times with comparable bus trip times. A comparable fixed-route trip time is the scheduled on-vehicle bus time as calculated by Google Transit for the same origin and destination plus 30 minutes to account for walking, waiting, and transferring required on the fixed-route system. During the month of June, Handi-Van operated 53,022 trips including 2,534 trips that were longer than one hour in trip time. The analysis found that 85.12% of the Handi-Van trips longer than an hour were completed in the same time or less than a comparable fixed-route trip.

Excessive Trip Times

An analysis of excessive trip times was performed on all monthly Handi-Van trips with travel times in excess of one hour. The analysis found that 110 or 0.21% of all trips were more than 15 minutes longer than comparable fixed-route trips.

Maintenance

Average vehicle availability was 90.80% for June.



Performance Metrics

Key Performance Indicators (KPI)
June 2021 June 2020 June 2019 % Change
FY 20-21		 12 Month
FY2021		 12 Month
FY2020		 12 Month
FY2019		 % Change
FY 20-21
Total Monthly Ridership 65,675 49,493 97,923 32.70% 672,915 1,005,496 1,197,533 -33.08%
Average Weekday Ridership 2,488 1,901 3,794 30.83% 2,160 3,221 3,856 -32.94%
Unique Riders During the Period 4,505 3,626 5,779 24.24% 3,974 5,264 5,810 -24.51%
Cost per Revenue Hour $106.72 $111.98 $92.08 -4.70% $107.64 $94.85 $87.76 13.49%
Cost per Trip $57.51 $71.78 $40.75 -19.88% $62.54 $45.86 $39.61 36.37%
Cost per Revenue Mile $7.20 $7.68 $6.10 -6.23% $7.31 $6.26 $5.87 16.86%
Trips per Revenue Hour 1.86 1.56 2.26 18.95% 1.72 2.07 2.22 -16.78%
Farebox Recovery 2.85% 2.69% 4.18% 0.16% 2.70% 3.87% 4.30% -1.17%
Very Early Trips (>30 Minutes) 0.05% 0.06% 0.14% -0.01% 0.08% 0.12% 0.12% -0.05%
Very Early Trips & Early Trips (>10 Minutes) 1.32% 1.21% 2.13% 0.11% 1.59% 1.90% 2.14% -0.31%
On-Time and Early Trips 97.30% 98.66% 90.16% -1.36% 98.10% 89.24% 90.13% 8.86%
Early Departure or On-Time Percentage 95.97% 97.45% 88.03% -1.47% 96.51% 87.34% 87.99% 9.17%
On-Time Trips (Within 0-30 Min Window) 79.04% 78.40% 76.41% 0.63% 78.06% 75.08% 75.93% 2.99%
Very Late Trips (>30 Minutes) 0.04% 0.04% 0.64% 0.00% 0.03% 0.93% 0.78% -0.89%
Desired Arrival Time Trip OTP (Within 45 Mins) 62.83% 62.44% 63.44% 0.39% 63.91% 61.95% 60.91% 1.96%
Comparative Trip Length Analysis 85.12% 89.71% 69.89% -4.59% 85.46% 70.01% 68.69% 15.45%
Excessive Trip Length 0.21% 0.06% 1.32% 0.14% 0.11% 1.22% 1.40% -1.11%
No Show / Late Cancellation Rate 6.97% 8.62% 6.94% -1.65% 8.01% 7.75% 6.92% 0.26%
Advance Cancellation Rate 18.60% 20.73% 22.60% -2.12% 19.99% 23.95% 23.11% -3.96%
Missed Trip Rate 0.14% 0.03% 0.26% 0.10% 0.07% 0.38% 0.27% -0.31%
Complaint Rate (Complaints per 1,000 Trips) 1.08 1.02 1.58 6.54% 1.16 1.74 1.57 -33.62%
Calls Answered Within 5 Minutes 91.19% 98.59% 43.43% -7.40% 97.30% 52.89% 50.30% 44.41%
Vehicle Availability 90.80% 89.25% 83.86% 1.55% 90.74% 85.66% 86.16% 5.07%
Contractor Revenue Hours 1,605 1,046 5,993 53.47% 15,918 61,427 70,807 -74.09%
Supplemental Provider Monthly Passenger Trips 5,713 3,299 19,469 73.17% 52,354 183,323 226,909 -71.44%
Contractor Cost per Revenue Hour $102.85 $88.35 $82.47 16.41% $90.45 $81.38 $81.24 11.14%
Contractor Cost per Passenger $28.89 $28.01 $25.38 3.17% $27.62 $27.40 $25.34 0.83%

Charts

Average Weekday Ridership. Ridership fell slightly from around 2000 in July 2020 to about 1800 in September 2020, then moderately increased every month through June 2021, where it reached 2488. Percent of Trips On-Time. On-Time rate has been slowly decreasing from a high of around 98% in August 2020 to 95.97% June 2021
Cost per Revenue Hour. Over Fiscal Year 2021, cost per revenue hour has oscillated up and down from month to month, but has overall trended downwards, from about $115 per hour, down to $106.72 in June 2021. Cost per Passenger Trip. Over Fiscal Year 2021, cost per passenger trip has trended downwards from a high of about $75, down to $57.51 in June 2021.
Unique Riders During the Month. Unique Riders has slowly trended upwards over the fiscal year from a low of around 3700 up to 4505 in June 2021. Calls Answered Within 5 Minutes. Calls answered within 5 minutes has held at over 95% for most of the fiscal year, before dropping starting in April 2021, down to 91.19% in June 2021.
No Show/Late Cancel Rate. No shows and late cancels have dropped moderately over the fiscal year, down from a high of just over 9% down to 6.97% in June 2021. Advance Cancellation Rate. Advanced Cancels have slowly trended downwards over the fiscal year, down from a high of about 23% down to 18.6% in June 2021.
Missed Trip Rate. Missed trip rate has slowly increased over the fiscal year from just under 0.1% up to 0.14% in June 2021. Passenger Trips Per Revenue Hour. Over the fiscal year, passenger trips per revenue hour has increased from 1.6 up to 1.86 in June 2021.
Complaint Rate Per 1000 Trips. Complaint rate has been erratic over the fiscal year, though it has remained in between 1 and 1.5 complaints per 1000 trips, ending at 1.08 in June 2021. Vehicle Availability Rate. Vehicle availability has trended slightly downward over the fiscal year from a high of about 93%. However, the availability rate has begun to trend back upwards starting in May, ending at 90.8% in June 2021.
Contractor Revenue Hours. Over the fiscal year, contractor revenue hours has seen only very slight month to month increases, ending at 1605 in June 2021. Supplemental Provider Monthly Passenger Trips. Over the fiscal year, Supplemental provider passenger trips has trended slowly upwards, from just under 5000 up to 5713 in June 2021.
Contractor Cost Per Revenue Hour. Over the fiscal year, contractor cost per revenue hour has remained largely stable at around $90 per hour, though it did jump up to $102.85 per hour in June 2021. Contractor Cost per Passenger. Over the fiscal year, contractor cost per passenger has remained stable at just under $30 per passenger, ending at $28.89 per passenger in June 2021.